Job Description - Complaints Officer
Complaints Officer
Main purpose of the role:
Complaints are very stressful, both for the complainant and the recipient of the complaint.
The Complaints Officer is responsible for ensuring that stresses are minimised and that both parties find the process transparent, informative and thorough whilst complying fully with policy, and thus with legislation.
Job Description - Fire Officer
Fire Officer
Main purpose of the role:
The fire officer is responsible for ensuring that staff are trained in safe evacuation from the building in the event of fire and for ensuring that the fire safety equipment and practices comply with all current requirements.
Job Description - Health and Safety Administrator
Health and Safety Officer
Last reviewed 29/11/2018
Main purpose of the role:
The Health and Safety Officer is responsible for ensuring the physical safety of the staff and clients of the practice.
This role requires attention to detail and common sense combined with a legalistic approach to potential hazards.
A recognition of the difference between something being safe and no-one yet having been hurt is essential.
Explaining the Role Based Management Model
Towards a Role-Based Model for General Practice Administration.
